Our Services
Services Overview
When global online businesses sell merchandise in the U.S., U.K., and other native English language markets, it is common for translation issues to arise in the content/communications that are shared directly with consumers (e.g. Websites, Marketplace Listings, Instruction Manuals).
These issues can have a major adverse impact on sales, as poorly translated language will often cause customers to instantly form a negative opinion of the business, leading them to seek out other merchants whose communications seem more “professional”. Worse yet, customers frequently become frustrated with poorly translated instructions or other documentation shipped with products, and leave negative reviews of the product/Company, discouraging other potential customers.
At fixTranslation.com we review your consumer-facing communications, and make any improvements needed to assure that the language is clear, correct, and professional. The improved language we provide will give the appearance to potential customers of a professional corporation where English is natively spoken.
Content Types Reviewed
We specialize in reviewing customer-facing communications, including:
- Website language
- Product marketplace listings (e.g. eBay, Amazon)
- Instruction manuals and other product documentation
- Product packaging language
- Email templates
Improvements Provided
We make any revisions necessary to assure the language used reflects quality and professionalism to the customer, such as:
- Grammar correction
- Elimination of improper word usage
- Clarification of sentence structures, etc., that may be confusing
- Expansion of the vocabulary used to reflect a more corporate/professional tone
Try Our Services with No Obligation
We feel the high quality of our work at fixTranslation.com speaks for itself, and are confident that you as a customer will be highly satisfied with our language improvement services and benefits they provide for your business. We therefore offer our services on a no-obligation trial basis:
- Provide us with the content you would like us to review (for example, a website address or instruction manual),
- We will review the content, create a sample of new content with improved language, and provide it to you for your assessment
- Along with the sample of improved content, we will provide a quote with the cost to complete the review and improvement of the full content
- Should you choose to proceed with our services, we are fully committed to delivering improved content that achieves your complete satisfaction.
Affordability
Although addressing language issues is a huge opportunity for your business, at fixTranslation.com we don’t feel that needs to involve a big cost! We strongly believe that improving consumer-facing language is a “silver bullet” solution offering a big return on a small investment, so our goal is to make this service available to as wide an audience as possible, including smaller merchants. Our pricing has been structured to align with this goal:
- Entry-level pricing, starting at US$25.00, is available to allow small businesses to engage our services at an affordable cost
- Heavily discounted rates are provided for frequent and high-volume customers.
- Our “Service-Product Exchange” partnership program is available to select merchants, allowing services to be received at no cost.